Chat bots easily fit into the field of e-commerce and services, covering functions of sales persons and administrators. From a wider perspective we may understand, that there are almost no limits. More than that, first robotic bots had appeared more than half a century ago. The ELIZA software was capable of modelling conversation with a psychotherapist, answering questions and evading them by changing the subject. In the XXI century developments in the area of artificial intelligence are capable not only of communicating with a patient, but providing primary consultation service as well.
There are a lot of skeptical speculations in healthcare around application of robots, bots and various types of technology-based assistance. Trust is critical here. However, practical work allows for several conclusions to be made undoubtedly in respect to the contemporary technology.
🚨 Time is of essence
A quick and accurate diagnosis in medical work may save a persons life and split it into “before and after the fact”. Doctors will be able to make the right decisions in the shortest time possible, if they get access to the most relevant information that is up-to-date even before the patient visits a medical institution. Conducting primary anamnesis, learning about counterindications, allergic reactions, medication used and more – all of it is possible online in form of a chat-based dialogue with a robotic assistant. Online consultant will talk to the patient on its own before he or she visits a doctor and will swiftly convey information to the doctor in charge saving the vitally important time.
🧲 Building trust among patients
Any type of business, whatever the area may be, has to have online presence. Internet helps attracting new customers and taking care right from the first minutes. What if a bot capable of communicating with patients would appear on a medical clinic’s web-site?
Upon feeling unwell a potential client turns to a search engine and selects a clinic nearby. Lending on a web-site he or she starts to click frantically on the menu buttons hoping to obtain detailed information about the services, doctors, prices and available timeslots. Along the way he or she has read through numerous forums in attempt to find comments about similar symptoms.
By engaging the bot messenger for a web-site one manages to reverse the situation:
“Hello! How may I help you to feel better?”
🔺 Check symptoms
🔺 Schedule an appointment
🔺 Emergency medical services
“Upon primary examination I can schedule an appointment with the required specialist and give you initial recommendations for your treatment”
Interaction with the bot is similar to a friendly nurse, other than it takes a lot less time. Thus, a patient will be able to visit a specialist as soon as conveniently possible, while the later is going to be conversant in advance with patient’s symptoms and counterindications. On top of that the conversion rate of the web-site will scale up manyfold.
🎯 Additional patient support
As a result of using bots medical workers are able to share their entire experience. Patients may get answers to their additional questions from reliable sources.
“I’ve been prescribed medication, but I’m not sure, what it is for”
“What time is the clinic open on weekends?”
“Where can I get maintenance for my wheelchair?”
It is the right time we concentrate on important tasks and build an efficient healthcare system!